In-store pickup: Want to pick up your order in the shop on our once-a-week open days? Choose In-store pickup as your shipping option at Check Out and then we'll hold it for you to pick up. But keep in mind that we are typically only open to the public one day a week, so watch the schedule to see when we are open for you to get your package.
United States: For any purchase under $85.00, SSYC charges $6.00 for shipping via US Postal Service Priority Mail. We aim to ship within 2 days of receiving your order; often it's the same day, if your order is placed in the morning. Priority mail takes 2-3 days to arrive, so you should expect to receive your order within 3-5 business days of ordering. You will receive tracking info via e-mail once your order ships. Please allow an extra 2 business days during weeks of US holidays.
For any purchase over $85.00, your Priority Mail shipping is free to US addresses!
Canada: SSYC charges $12.50 for shipping any size/weight package to Canada, using USPS mail until it reaches the border. Shipping will take approximately 8-10 business days unless the order is held by Customs. This can be watched using the tracking number you receive once your order ships.
United Kingdom, Belgium, Norway, Denmark, Germany, Israel, Luxembourg, Sweden and Finland, France, Indonesia, Ireland, Netherlands, Spain, Australia, New Zealand, Japan, Singapore, Taiwan, Hong Kong: For purchases going to these countries, shipping is $16.50, which takes approximately 10 days, unless held up at Customs. Want to order but don't see your country listed here? E-mail us at email@example.com with your request.
Buying yarn on the internet should not cause you any worry about color or texture. If you receive your yarn and realize it's not what you anticipated, you are welcome to return it back to us in its original condition within 60 days of your purchase date. Below is our 3-step return procedure:
1. All yarn to be returned should be in its original condition; all tags in place, yarn weight the same, and no smells of smoke or perfume. We ask that all returns be preceded with an e-mail to firstname.lastname@example.org. In this e-mail, please indicate your full name, invoice number and/or date purchased.
2. Once you receive a response, ship the item back to us using the delivery service of your choosing.
3. Once the item arrives here in safe condition, you will receive credit back on your credit card, Paypal account, or via refund check. Please note, that if you received free shipping on the original order and you return an item, you might now drop below the free shipping mark. The original shipping cost would then be deducted from your return.
We are unable to accept returns of knitting needles, patterns or books.