Frequently Asked Questions
Q: Are you still open/shipping during this public health crisis?
A: YES! We are not open to the public during this time, but currently ARE shipping 6 days a week as our local government is supportive of shipping/ distribution businesses who continue in a safe and responsible way. As a small staff of four, and we are staggering our time in our 3500 square foot building to minimize contact. We are mostly there one person at a time. Because of this, you might see tracking information showing your order shipping at 8pm or an e-mail reply at 6am. Basically, we are working odd hours to make this work as effectively and safely for all. If we are unable to ship due to changes in the direction of our local government or our own health, we will note this on our homepage and the SSYC blog. We greatly appreciate your orders during this time, as we want to be able to support our own families and our dyers and artisans and provide them work throughout this uncertain time. Have questions? Just e-mail Allison at email@example.com. If you are ordering from outside the US or Canada, please know that your package could take up to three months to arrive rather than 2 weeks. This is the nature of shipping during a pandemic. Only one package in the thousands we have sent in the past few months has gone missing, but there are great delays for approx 6% of packages sent. Please order with caution if you aren't in the US or Canada and expect a very long delivery time and not much scanning along the route.
Q: I would like to buy a gift certificate for someone special. Can I do that?
A: Most definitely! Just go here. It's a simple process and the recipient will get an immediate e-mail with the gift code once you complete Check Out.
Q: Should I "Check Out" as a Guest or should I create an account?
A: If you think you'll just be shopping with us on rare occasion or just once, and don't need to track your past orders or wish lists, then Guest is a fine option. But if you'd like access to some of the great features our website offers, then you'll want to create an account with an e-mail and password. That way, you can log in to look at past orders, which can be handy if you LOVE something and lost the tag or need more of an exact yarn to complete your project. By creating an account you also have the opportunity to create Wish Lists and even e-mail links to them to loved ones who might want to purchase you an awesome gift.
Q: Can you wind my yarn for me before you ship it? And is there a charge?
A: We are happy to wind your order and we don't charge a fee. Just leave a note/comment in the proper section when placing your order. And if you forget, you can respond to your e-mailed receipt with the request. Please note that while we check e-mails often, we do try and ship quickly and once in awhile we ship quicker than we check e-mail and your request might be missed. Your order also will likely ship one day later, as we wind at the end of the day. Yarn that is wound is not eligible for return, as it is no longer in its original condition. Even if requested, we don't wind high silk-content (slippery) yarn, mini skeins or gradient sets, as all tend to fall apart in shipping once caked, and gradient sets can't be repackaged in their original intended order once wound. It makes it much easier on the knitter if we leave these in their original skeined condition.
Q: I ordered something that is shipping as a gift to a friend and I don't want her to know how much each item cost. Is there a way to do that?
A: No worries! Each order we pack includes a detailed packing list. This includes what items you'll find in the package, but prices are not included on this sheet. A detailed price sheet is available in your order history online. Want to make the gift extra special? We can also arrange special details for a secret pal or even send a complimentary gift card with a message of your choice. Just e-mail firstname.lastname@example.org right after your order with the details and we'll take care of you.
Q: What's the best way to find out what's new in the shop?
A: Because we want to connect with you using the method that works for you, we share newsworthy things a variety of ways. Want to read updates several times a week and get to know SSYC as your online "local yarn store"? Check out the SSYC Blog. Do you prefer pictures? Try our Instagram feed. Enjoy Facebook? We do that too. Do you like to connect with others on Ravelry? Check out our group there. Or have updates delivered directly to your Inbox once or twice a month by signing up for our e-newsletter at the bottom-right of this page.
Q: How do you ship?
A: We ship using USPS with tracking. If you'd like to learn about those costs and our free shipping offer, go here.
Q: I don't see an item on the website that was there earlier. Where is it?
A: At SSYC, we display only the items that are in stock and ready to ship so that you can get your yarn on your doorstep ASAP rather than waiting months for backordered stuff. If there is a particular item or color that you'd like that you don't see, just e-mail your question to email@example.com. We can tell you when it might be back in stock or perhaps refer you to something similar to substitute. Some of the hand made items we offer sell out really quickly, like our special edition knit kits and particular hard-to-get skeins. So please don't hesitate if you really want something because someone else might feel similarly and act a bit quicker. Some items are available just once.
Q: I want to knit a sweater and need 7 skeins in one lot. Do you have enough?
A: If you look at a particular item, we list how many skeins we have in stock so you can plan your order. Because we place large orders with our dyers and vendors, we likely have enough for you. If, when filling your order, we find there's not enough in one lot, we'll e-mail you to make a decision. We don't send you several dye lots without your approval first.
Q: Can I visit the shop in person?
A: Not at this time due to the public health crisis. But follows is what our policy was and will be again- Yes, please do! While we ship 6 days a week, we are open to the public only on select days and that info is found here. If you'd like to see our shop in our recently restored 1940's post office, take a look at our shop restoration here.
Q: How big is the shop?
A: Simply Socks Yarn Company houses over 12 tons of sock yarn in our 3500 square foot shop. We are a team of four fiber fanatics who greatly enjoy being your personal shoppers/shippers, connecting with you on a daily basis, and fueling your passion for all things yarny. Since 2005, we've done our best to serve you and I hope you'll let us know how we're doing. If you'd like to share with us your experience or questions, please e-mail Allison at firstname.lastname@example.org.